Before a project starts
An enquiry is free and does not commit you to a purchase. Before paying, review the written scope, milestones and cancellation terms. Updated 30 September 2026.
Requesting cancellation
Email support@forthnood.site with your project or invoice reference and the cancellation request. The effective date and any work to be stopped should be confirmed in writing.
Assessment of a refund
The written project agreement governs payment and cancellation, subject to applicable law. Any refund assessment considers payments made, work completed, approved milestones and disclosed third-party costs. A full refund is not automatically promised for a project already in progress.
Unused prepaid work
Any agreed refund for unused prepaid work should be confirmed in writing, including the amount, method and processing timeframe. Completed deliverables and authorised nonrecoverable third-party purchases may be treated separately as stated in the agreement.
Service concerns
If work does not meet the agreed scope, describe the issue by email so it can be reviewed and an appropriate correction or resolution discussed. Your statutory rights remain unaffected.